n Update on Supply Chain Issues
From 2020 to 2021, our world experienced unprecedented events that contributed to supply shortages in our industry and beyond. Factories had to shut down due to the Covid pandemic, which produced a real shortage of the materials needed to build your pools.
The Texas Freeze damaged hundreds of thousands of pool equipment sets in our customer’s backyards. Because of that, we needed hundreds of thousands of replacement sets, but most manufacturers of the equipment needed are located in Texas and were also damaged during the Freeze. That meant petroleum-based products like pipes and valves weren’t being manufactured.
Lastly, due to various factors related to the pandemic, we’ve been experiencing a labor shortage like never before. Not only are there not enough materials to go around, but the available materials that have been shipped into ports around the nation, there wasn’t enough labor to unload them.
Together, these events created an extremely challenging environment that we’ve been learning to navigate on the fly.
So what does this mean for you?
Your pool is probably taking longer than normal to build. We know that the faster we can install your pool, the happier you will be at Premier Pools. And we want nothing more than to keep you happy. We didn’t become the number one pool builder in the nation by shirking customer service.
Unfortunately, due to the supply chain issues and the lack of materials, we are simply unable to operate at the speed we’re used to at this time.
As the world’s largest installer of swimming pools, we have access to resources, distribution, suppliers, and manufacturers no one else has. We are trying our best to use those resources and connections to keep your pool coming along.
We ask for your patience as we navigate through these uncharted waters. Our lines of communication are open–if you’re frustrated, let us know. We expect a hundred percent transparency from our franchises in keeping you informed of all new developments as we move forward with the construction process.
Please know that we are working around the clock as hard as possible to keep projects moving forward and are as committed today as we were in 1988. We hope to work through this process together in the coming months and get your pool finished so your family can enjoy it for years to come.
We thank you for your patience, and we will continue to serve you however we can during this time. If you have any questions, don’t hesitate to reach out to your local Premier Pools and Spas.
